One person reads every email — usually the founder. No ticket queue, no AI deflector, no auto-replies that ask you to "rephrase your question." Just a useful answer, in your inbox.
Free email support reads in waves — usually Tuesday + Friday mornings. Two-week ceiling, eight days average during the Founding period.
Pro members get a one-business-day reply from a real person — typically much sooner. Weekend emails get answered Monday morning.
Pick the channel that fits the question. All three land in the same inbox.
Bugs, feature requests, billing, refunds, "how do I do X." The single most reliable channel. Be as specific as you can.
Open mail →Settings → Support → "Send a note." Auto-attaches your device + version so we can repro. Pro emails skip the queue.
Get the app →The short list below covers refund, cancel, data, bug-report format. If it's there, it answers faster than an email.
See FAQ →If your question is one of these, the answer probably lives behind one of these tiles.
30-day full refund on Pro. No trials, no clawback. Try Pro fully — full refund if it's not for you.
Your data stays. Pro-only views gray out. Re-upgrade anytime and everything's where you left it.
iCloud for sync, your device for local. No third-party trackers. No ads. Export to plain text any time.
Six themes, five formats, every accent. Bookings, drills, the spine — each card linked to the work that earned it.
Yes. Settings → Hide rooms. Nothing is lost when you simplify — data persists, bring it back any time.
Wait-list opens TestFlight in batches. Founding seats lock $49.99/yr forever. 183 of 1,000 claimed.
The Stage is built by one actor — me, Raven — and supported by the same hands that wrote the code. If you email, you get an answer from the human who put the bug there in the first place.
That means support is slower than a company with a help desk, and faster than a company with a chatbot. Slow when I'm in tech-week. Fast when I'm not. Always honest about which.
"I'd rather take twelve hours to answer a real question than twelve seconds to deflect it. The actor on the other end of the email is the reason this app exists."— Raven, founder · actor · 2026
No tickets auto-closed, no "thanks for the feedback, we'll consider it" boilerplate. You get a useful answer or a useful question back.
Until Year-2 there's exactly one person on support. Pro priority exists because supply is finite and the trade is fair.
Tech-week, callback storm, family stuff — the auto-reply tells you. It also says when normal speed returns.