One person reads every email, usually the founder. No ticket queue, no AI deflector, no auto-replies that ask you to "rephrase your question." Just a useful answer, in your inbox.
Pre-sales questions and account help read in waves, usually Tuesday + Friday mornings. One-week ceiling, a few days on average.
Pro members get a one-business-day reply from a real person, typically much sooner. Weekend emails get answered Monday morning.
Pick the channel that fits the question. All three land in the same inbox.
Bugs, feature requests, billing, refunds, "how do I do X." The single most reliable channel. Be as specific as you can.
Open mail →Settings → Support → "Send a note." Auto-attaches your device + version so we can repro. Pro emails skip the queue.
Get the iOS app →The short list below covers refund, cancel, data, bug-report format. If it's there, it answers faster than an email.
See FAQ →If your question is one of these, the answer probably lives behind one of these tiles.
Subscribed on the web: 30-day full refund, just email. Subscribed through the App Store: Apple handles refunds at reportaproblem.apple.com, and we will help you through it.
Your data stays and your public profile stays live. Re-subscribe anytime and everything is where you left it.
Plain-language answers on passwords, email, calendar, sides, sharing, and AI voice.
Encrypted sync, owner-only access. Nothing you make is ever shared with advertisers. Our marketing site and iOS app use advertising measurement; you can switch it off any time.
Sign up on the web or in the iOS app. Pro is $15/mo or $99/yr, cancel anytime. The same account works everywhere.
The Stage is built by one actor, me, Raven, and supported by the same hands that wrote the code. If you email, you get an answer from the human who put the bug there in the first place.
That means support is slower than a company with a help desk, and faster than a company with a chatbot. Slow when I'm in tech-week. Fast when I'm not. Always honest about which.
"I'd rather take twelve hours to answer a real question than twelve seconds to deflect it. The actor on the other end of the email is the reason this app exists."— Raven, founder · actor · 2026
No tickets auto-closed, no "thanks for the feedback, we'll consider it" boilerplate. You get a useful answer or a useful question back.
Until Year-2 there's exactly one person on support. Pro priority exists because supply is finite and the trade is fair.
Tech-week, callback storm, family stuff, the auto-reply tells you. It also says when normal speed returns.